Frequently Asked Questions

We offer 24/7 emergency response. In most cases, we can be on-site within 1–2 hours in our service area.

Our team can assist with moving, packing, and protecting your belongings as part of our contents services.

Most properties take 3 to 5 days to fully dry with professional equipment. We monitor moisture levels daily.

First, make sure everyone is safe. Once cleared by the fire department, call us to begin board-up, smoke removal, and cleanup.

Yes. We offer specialized cleaning and ozone deodorization for textiles and contents.

Absolutely. We offer full reconstruction, so you won’t need to find another contractor.

Common signs include musty odors, discoloration on walls or ceilings, and allergic reactions. We can test and confirm it for you.

Some molds can be harmful, especially to people with allergies or respiratory issues. It’s best to remediate it professionally.

Yes, we work with third-party testing labs to ensure your space is mold-free before closing the job.

Yes. We secure broken windows, doors, and exposed structures after a storm to prevent further damage or theft.

We can coordinate with your roofer or handle roofing in-house if you don’t have someone already.

Our teams are equipped with generators and battery-powered tools to start mitigation even when the power is down.

Yes, we work with all major carriers and help document the loss for your claim. We can also meet with your adjuster on-site.

Typically, no. In many cases, we bill your insurance company directly once coverage is confirmed.

We’ll discuss any out-of-pocket items upfront and offer affordable payment options if needed.