Frequently Asked Questions
Water Damage
How fast can you respond to water damage?
We offer 24/7 emergency response. In most cases, we can be on-site within 1–2 hours in our service area.
Do I need to remove furniture or belongings?
Our team can assist with moving, packing, and protecting your belongings as part of our contents services.
How long does the drying process take?
Most properties take 3 to 5 days to fully dry with professional equipment. We monitor moisture levels daily.
Fire Damage
What should I do right after a fire?
First, make sure everyone is safe. Once cleared by the fire department, call us to begin board-up, smoke removal, and cleanup.
Can you remove smoke odor from clothes and furniture?
Yes. We offer specialized cleaning and ozone deodorization for textiles and contents.
Do you handle the repairs as well?
Absolutely. We offer full reconstruction, so you won’t need to find another contractor.
Mold Remediation
How do I know if I have mold?
Common signs include musty odors, discoloration on walls or ceilings, and allergic reactions. We can test and confirm it for you.
Is mold dangerous?
Some molds can be harmful, especially to people with allergies or respiratory issues. It’s best to remediate it professionally.
Do you provide mold clearance testing?
Yes, we work with third-party testing labs to ensure your space is mold-free before closing the job.
Storm & Wind Damage
Do you offer emergency board-up services?
Yes. We secure broken windows, doors, and exposed structures after a storm to prevent further damage or theft.
Can you work with my roofing contractor?
We can coordinate with your roofer or handle roofing in-house if you don’t have someone already.
What if my power is out?
Our teams are equipped with generators and battery-powered tools to start mitigation even when the power is down.
Insurance & Billing
Do you work with my insurance company?
Yes, we work with all major carriers and help document the loss for your claim. We can also meet with your adjuster on-site.
Do I need to pay upfront?
Typically, no. In many cases, we bill your insurance company directly once coverage is confirmed.
What if insurance doesn’t cover everything?
We’ll discuss any out-of-pocket items upfront and offer affordable payment options if needed.
Still have questions?
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